We collect only what we need to respond to you and deliver our services. We don't sell your data. We use a small number of trusted third-party tools (Formspree for forms, Google Analytics for site traffic, Google Fonts for typography, and WhatsApp/Meta when you message us). You can ask us to show you, correct, or delete your data at any time by emailing hello@ace.co.ke.
The rest of this page explains the details. If anything is unclear, contact us and we'll explain it in plain terms.
Ace ("we", "us", "our") is an AI visibility agency based in Nairobi, Kenya, operating the website at ace.co.ke. For the purposes of the Kenya Data Protection Act 2019, we are the data controller for personal data collected through this website and in the course of providing our services.
Contact: hello@ace.co.ke or WhatsApp +254 731 058 323.
We collect the following categories of personal data:
| Category | What it includes | How we get it |
|---|---|---|
| Contact details | Your name, business name, industry, website, email address, and phone number. | You provide these when you submit the contact form or the AI Visibility Check modal. |
| Message content | Any information you choose to share in the message field or by email or WhatsApp. | You provide this directly. |
| Client engagement data | Business information, brand assets, and communications shared during a paid engagement. | You provide this as part of the service. |
| Analytics data | Anonymised information about how visitors use our site, such as pages viewed, time on page, approximate location (country/city level), device type, and referring source. | Collected automatically by Google Analytics when you visit the site. |
| Technical data | IP address and browser information, captured incidentally by our hosting provider and Google Analytics. | Collected automatically. |
We do not collect payment card details on this website. If you pay us, payment is handled through the method we agree (bank transfer or mobile money) and we only retain the transaction confirmation, not your full payment credentials.
We do not knowingly collect sensitive personal data (such as health, biometric, or political information) and ask that you do not send it to us.
We use your personal data to:
We do not use your data for automated decision-making or profiling that produces legal effects. We do not sell your data, and we do not share it with advertisers.
Under the Kenya Data Protection Act 2019, we rely on the following lawful bases:
We share personal data only with the following categories of service providers, and only to the extent needed:
We do not sell or rent your personal data to anyone.
Our site uses a small number of cookies and similar technologies:
_ga, _gid). These help us understand aggregate site usage. The data is anonymised and does not identify you personally.We do not currently run advertising cookies or third-party tracking pixels beyond Google Analytics.
You can block or delete cookies through your browser settings. If you block Google Analytics cookies, the site will still work. You can also install the Google Analytics opt-out browser add-on.
If you ask us to delete your data and we have no legal obligation to retain it, we will do so within 30 days.
We use reasonable technical and organisational measures to protect your data, including:
No system is perfectly secure. If we become aware of a data breach affecting your personal data, we will notify you and the Office of the Data Protection Commissioner as required by law.
Under the Kenya Data Protection Act 2019, you have the right to:
To exercise any of these rights, email hello@ace.co.ke. We will respond within 30 days. We may ask you to verify your identity before acting on a request.
Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with data, contact us and we will delete it.
Some of our service providers (Google, Formspree, Meta) store data on servers outside Kenya, including in the United States and the European Union. When we transfer data internationally, we rely on the providers' own safeguards, such as standard contractual clauses and adequacy decisions, to ensure your data receives an appropriate level of protection.
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be highlighted on this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
For any privacy question, request, or complaint, contact us first:
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya: